Filed under: American Express, McDonald's
Apple (AAPL) has earned my loyalty for treating me better than I deserved after I "dunked" two different iPhones. Too bad more companies don't look after their customers this well.
Details of the iPhone incidents are not important. Suffice it to say I was sober both times, and my wife wanted to wring my neck, particularly after the second occasion. I felt like an even bigger idiot when I lied to the Apple Store genius and told him that I couldn't understand why my $200 phone stopped working.
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The High Price of Bad Customer Service originally appeared on DailyFinance.com on 2011-09-27T15:00:00Z.
